jillih Privacy Policy

jillih is committed to protecting the privacy and personal data of every player who uses our platform. We understand that trust is the foundation of any good relationship — and that's especially true when it comes to your personal information. Whether you're a first-time visitor from Davao checking out our slot games or a regular player from Makati managing your account settings, this Privacy Policy governs how your data is handled.

This Privacy Policy has been drafted in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations (IRR) as overseen by the National Privacy Commission (NPC). jillih is also guided by the data governance requirements of the Philippine Amusement and Gaming Corporation (PAGCOR) in its capacity as a regulated online gaming operator.

Please read this Policy carefully. If you do not agree with any part of it, you should discontinue your use of jillih's services and may request voluntary account closure by contacting our support team.

jillih collects personal data in several ways: directly from you when you register an account or submit KYC documents, automatically when you interact with our platform, and in limited cases from third-party verification providers. The categories of personal data we collect include the following:

Registration & Identity Data:

• Full legal name as it appears on your government-issued ID.
• Date of birth (used to verify 21+ age eligibility).
• Email address and mobile phone number.
• Residential address (province, city, barangay, ZIP code).
• Username and encrypted password.

KYC & Verification Documents:

• Scanned or photographed copies of valid Philippine government-issued ID (passport, driver's license, PhilSys national ID, SSS/GSIS ID, or PRC license).
• Proof of address documents (utility bill, barangay certificate, or bank statement).
• Selfie photograph with ID, where requested for enhanced verification.
• Proof of payment method ownership (e.g., GCash or PayMaya account screenshot).

Financial & Transaction Data:

• Deposit and withdrawal amounts, dates, and payment method references.
• Transaction IDs and payment provider references (GCash reference numbers, bank transfer receipts, etc.).
• Account balance history and bonus credit records.
• Wagering history across all game categories (slots, live dealer, bingo, sports betting, sabong).

Technical & Usage Data:

• IP address and approximate geolocation at the time of login and gameplay.
• Device type, operating system, and browser version.
• Session duration, pages visited, and game interaction logs.
• Cookie identifiers and similar tracking data (see Clause 7).

Communications Data:

• Records of live chat conversations with jillih support agents.
• Email correspondence sent to or received from jillih.
• Responsible gaming tool selections (deposit limits, self-exclusion requests, session time limits).

jillih uses the personal data it collects strictly for the purposes described in this Privacy Policy. We do not use your data for purposes that are incompatible with those listed below without obtaining your separate consent. The primary purposes for which jillih processes personal data are:

jillih may also send you service-related communications such as account notifications, security alerts, deposit confirmations, and withdrawal status updates. These communications are necessary for the operation of your account and cannot be opted out of while your account remains active.

Where jillih wishes to send you promotional communications (bonus offers, new game announcements, special events), we will do so only where you have provided your consent or where such communications are permitted under applicable Philippine law. You may opt out of promotional communications at any time through your account notification settings.

Under the Data Privacy Act of 2012 (RA 10173), jillih is required to have a lawful basis for processing personal data. The legal bases jillih relies upon are:

• Contractual Necessity: Processing your registration data, KYC documents, financial information, and gaming activity data is necessary for jillih to fulfill its obligations under the player account agreement (Terms and Conditions). Without this processing, jillih cannot provide its services.
• Legal Obligation: jillih is legally required to collect and retain certain data under PAGCOR licensing conditions, the Anti-Money Laundering Act (AMLA) as amended by RA 10927, and NPC registration requirements. This includes KYC documents and transaction records that must be retained for regulatory audit purposes.
• Legitimate Interests: jillih processes technical and usage data on the basis of legitimate interests in operating a secure and fair gaming platform, including fraud detection, account security monitoring, responsible gaming analysis, and platform performance improvement.
• Consent: Where jillih relies on consent as the legal basis (e.g., for sending promotional communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

jillih does not sell, rent, or trade your personal data to any third party for commercial purposes. Personal data may be shared with third parties only in the circumstances described below, and only to the extent necessary for the stated purpose:

• Payment Processors: jillih shares payment-related data with payment providers (such as GCash, PayMaya, BPI, BDO, Metrobank, Visa, and Mastercard) solely to facilitate the processing of deposits and withdrawals. These providers are independently regulated and maintain their own privacy and security standards.
• KYC & Identity Verification Providers: jillih may use third-party identity verification services to assist in processing KYC document submissions. These providers process data only under jillih's instructions and are bound by strict confidentiality and data security obligations.
• Game Content Providers: Certain game providers integrated into the jillih platform may receive limited session data (such as player ID references and wager amounts) necessary to deliver the game experience. No directly identifiable personal data such as your full name or address is shared with game providers.
• Regulatory Authorities: jillih is obligated to share data with PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission (NPC), and other relevant Philippine government bodies when required by law, regulatory order, or valid legal process.
• IT & Infrastructure Providers: jillih uses cloud and server infrastructure providers to host its platform. These providers process data as data processors under jillih's instruction and are bound by contractual data processing agreements that comply with RA 10173 requirements.
• Professional Advisors: In limited circumstances, jillih may share data with legal counsel, auditors, or compliance advisors under professional confidentiality obligations, where necessary to obtain advice or defend legal claims.

As a regulated online gaming operator, jillih is subject to the Philippine Anti-Money Laundering Act (AMLA), as amended by Republic Act No. 10927, which specifically includes online casino operators within the scope of covered persons. Compliance with AMLA requirements necessitates the collection and retention of specific personal and financial data beyond what would ordinarily be required for account management alone.

KYC data — including identity documents, proof of address, and source-of-funds information in applicable cases — is collected and retained in strict accordance with AMLA requirements and PAGCOR compliance guidelines. This data may be subject to mandatory reporting obligations to the AMLC if a transaction or series of transactions meets the thresholds or characteristics defined under AMLA and its implementing rules.

Players should be aware that jillih cannot process withdrawal requests until KYC verification is complete. This is not merely a platform policy — it is a legal requirement under Philippine anti-money laundering regulations that jillih cannot waive on a case-by-case basis.

jillih uses cookies and similar tracking technologies on the jillih.net platform to enable core site functionality, maintain session integrity, and improve your overall experience. This section explains the types of cookies we use and your options for managing them.

Types of Cookies Used by jillih:

• Strictly Necessary Cookies: These are essential for the jillih platform to function. They manage your login session, maintain your account authentication state, and ensure that game sessions are correctly associated with your account. These cookies cannot be disabled without preventing you from using the platform.
• Performance & Analytics Cookies: jillih uses anonymized analytics data to understand how players navigate the platform, which game categories are most popular, and where technical issues may arise. This data is aggregated and does not identify individual players.
• Functionality Cookies: These cookies remember your preferences, such as your language settings, displayed currency, and recently viewed game categories, to provide a more personalized experience.
• Security Cookies: jillih uses short-lived security tokens and CSRF protection cookies to prevent unauthorized actions and protect your account from cross-site attacks.

jillih does not use third-party advertising cookies or behavioral profiling cookies for marketing purposes. You will not see targeted advertisements based on your jillih activity on external websites.

You can manage cookie settings through your browser's built-in privacy controls. Please note that disabling strictly necessary cookies will prevent you from logging into your jillih account. For more information on managing cookies in the most commonly used browsers in the Philippines, refer to the help documentation of your browser of choice (Chrome, Firefox, Safari, or Samsung Internet).

jillih retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The retention periods applicable to the main categories of data we hold are as follows:

• Account Registration Data: Retained for the duration of your active account plus a minimum of 5 years following account closure, in compliance with PAGCOR record-keeping requirements.
• KYC & Identity Documents: Retained for a minimum of 5 years following the end of the business relationship, as required under AMLA implementing rules and PAGCOR compliance guidelines.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, consistent with AMLA requirements.
• Game & Wagering History: Retained for 2 years from the date of each session for responsible gaming monitoring and dispute resolution purposes, after which records may be aggregated or anonymized.
• Customer Support Communications: Retained for 2 years from the date of the last interaction, to assist with follow-up queries and dispute resolution.
• Technical & Session Logs: Retained for 12 months for security monitoring and fraud detection purposes, after which they are deleted or anonymized.

Where jillih is required by a court order, regulatory direction, or legal hold to retain data beyond the periods stated above, we will do so for the duration of that requirement. When data is no longer required, it is securely deleted or anonymized in a manner that prevents reconstruction of the original personal information.

jillih implements appropriate technical and organizational security measures to protect personal data against unauthorized access, accidental loss, alteration, disclosure, or destruction. These measures include:

• Encryption in Transit: All data transmitted between your device and jillih's servers is encrypted using TLS 1.2 or higher (256-bit SSL). HTTPS is enforced across all pages of jillih.net.
• Encryption at Rest: Sensitive personal data and KYC documents stored on jillih's servers are encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data within jillih's internal systems is restricted to authorized personnel on a strict need-to-know basis. All internal access is logged and periodically audited.
• Password Security: Player passwords are stored exclusively as salted cryptographic hashes. jillih's systems never store or transmit passwords in plain text.
• Intrusion Detection: jillih employs automated intrusion detection and anomaly monitoring systems to identify and respond to potential security threats in real time.
• Third-Party Security Assessments: jillih periodically engages independent security professionals to conduct vulnerability assessments and penetration testing of its platform infrastructure.

In the event of a personal data breach that is likely to result in harm to affected players, jillih will notify the National Privacy Commission (NPC) within 72 hours of becoming aware of the breach, as required under NPC Circular 16-03. Affected players will be notified as promptly as practicable, with information about the nature of the breach and the steps jillih is taking to address it.

Under the Data Privacy Act of 2012 (RA 10173) and its Implementing Rules and Regulations, all players whose personal data is processed by jillih have the following rights:

• Right to be Informed: You have the right to know how your personal data is being collected and used. This Privacy Policy is the primary means by which jillih fulfills this obligation.
• Right of Access: You may request a copy of the personal data jillih holds about you, including the categories of data, the purposes for which it is processed, and details of any third parties with whom it has been shared.
• Right to Rectification: If any personal data jillih holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Basic account details can be updated directly through your account settings; changes to KYC documents must be submitted through the support team.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected and where jillih has no overriding legal obligation to retain it. Please note that data subject to AMLA and PAGCOR retention requirements cannot be deleted prior to the expiry of the mandatory retention period.
• Right to Object: You have the right to object to certain types of processing, including processing carried out on the basis of legitimate interests or for direct marketing purposes.
• Right to Data Portability: Where technically feasible and legally appropriate, you may request that jillih provide your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: If you believe that jillih has processed your personal data in violation of RA 10173, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

To exercise any of the rights listed above, please contact jillih's Data Protection Officer (DPO) via the contact details provided in Clause 14. jillih will respond to verified data rights requests within 15 business days of receipt, as required by NPC regulations.

jillih's services are strictly limited to individuals who are 21 years of age or older, in accordance with Philippine gaming regulations. jillih does not knowingly collect personal data from any individual under the age of 21.

If jillih becomes aware that personal data has been collected from a person under the age of 21 — whether through a falsified registration or any other means — that account will be immediately suspended, all data associated with the account will be reviewed, and the matter will be handled in accordance with applicable PAGCOR and NPC guidelines. Any funds deposited to the account may be withheld pending regulatory review.

If you are a parent or guardian and believe that your child or a minor in your care has registered on jillih, please contact our support team immediately at [email protected]. We will investigate and take appropriate action as promptly as possible.

jillih's primary operations and data storage infrastructure are based in the Philippines. In certain circumstances — such as the use of internationally hosted cloud infrastructure or game content providers with servers outside the Philippines — personal data may be transferred to or processed in jurisdictions other than the Philippines.

Where such transfers occur, jillih ensures that appropriate safeguards are in place to protect your personal data in a manner consistent with the standards required by RA 10173. These safeguards may include:

• Data processing agreements that require the recipient to process data in accordance with RA 10173 standards.
• Transfers to jurisdictions that the NPC has recognized as providing adequate levels of data protection.
• Standard contractual clauses or equivalent data transfer mechanisms approved under Philippine data privacy regulations.

jillih will not transfer your personal data to a foreign jurisdiction unless adequate protections are in place and, where required, NPC registration of the cross-border data sharing arrangement has been completed.

jillih reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, regulatory requirements, or platform features. When material changes are made, jillih will notify registered players by posting a prominent notice on the jillih.net platform and, where appropriate, by sending a notification to your registered email address.

The "Last Updated" date at the top of this Privacy Policy will always reflect when the most recent version took effect. We encourage you to review this Policy periodically to stay informed about how jillih protects your personal data.

Continued use of jillih's services after a revised Privacy Policy has been posted constitutes your acceptance of the updated terms. If you do not agree with the changes, you should stop using the platform and may request account closure through our support team.

jillih has designated a Data Protection Officer (DPO) in accordance with the requirements of RA 10173 and NPC regulations. If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by jillih, you may contact us through the following channels:

• General Support: Live Chat available 24/7 through the jillih platform.
• Email: [email protected] — please use the subject line "Privacy / Data Rights Request" for all data privacy-related inquiries.
• Response Time: jillih aims to acknowledge all privacy-related inquiries within 2 business days and to resolve or escalate them within 15 business days.

If you are not satisfied with jillih's response to your privacy inquiry, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent authority responsible for enforcing RA 10173.